Terms and Conditions for Sense Experiences

Last updated: September 2026

1. About Sense Experiences

Sense Experiences is the trading name of El Centro de Inglés Higgins S. Coop., NIF F13967203, a legally registered Spanish cooperative and registered travel agency in the Region of Murcia, Spain.

Travel Agency Registration Number: C.I.MU.534.m

These Terms and Conditions apply to bookings made with Sense Experiences for our wine, gastronomy, cultural and other travel experiences.

When you make a booking with us, the contract is between you (the “Customer” or “Traveller”) and El Centro de Inglés Higgins S. Coop., trading as Sense Experiences (“Sense Experiences”, “we”, “us” or “our”).

The individual tour information, itinerary, booking confirmation and payment schedule supplied for your particular tour also form part of your booking agreement.

Please read these Terms and Conditions carefully before confirming your booking.

2. Financial Protection and Insurance

As a registered travel agency, Sense Experiences maintains the financial guarantees and insurance required for its activities.

El Centro de Inglés Higgins S. Coop. maintains a Seguro de Caución providing financial protection in accordance with the applicable Spanish regulations concerning travel agencies and package travel.

Our current Seguro de Caución is provided by MARKEL Insurance SE, Sucursal en España, Policy Number 025S00121CAV.

Sense Experiences also maintains appropriate public liability insurance for its travel agency activities.

Full details of our current financial protection and insurance arrangements can be provided on request.

3. Booking and Payment

To reserve a place on one of our tours, Customers must provide the booking information requested by Sense Experiences and pay the deposit specified for that particular tour.

Deposit amounts and payment schedules may vary between tours and may also depend on how far in advance the booking is made.

Before booking, Customers will be informed of the applicable tour price, initial deposit, any subsequent deposit payments and the date by which the final balance must be paid. These details will be provided in the relevant tour information, booking correspondence, booking confirmation and/or invoice.

A booking is confirmed once we have received the required booking information and the applicable deposit, unless otherwise stated.

The final balance will normally be payable approximately 6–8 weeks before departure, although the specific payment date for each tour will be communicated to Customers inefore booking, Customers will be informed of the applicable tour price, initial deposit, any subsequent deposit payments and the date by which the final balance must be paid. These details will be provided in the relevant tour information, booking correspondence, booking confirmation and/or invoice.

A booking is confirmed once we have received the required booking information and the applicable deposit, unless otherwise stated.

The final balance will normally be payable approximately 6–8 weeks before departure, although the specific payment date for each tour will be communicated to Customers in advance.

Where a booking is made close to the departure date, full payment may be required at the time of booking.

Payments may be made using the methods specified on the invoice or booking confirmation. Where secure online card payment is offered, payments may be processed through Stripe using a debit or credit card.

Where an invoice is issued in pounds sterling, Sense Experiences will not add any separate currency-conversion charge. Any charges independently applied by a Customer’s bank or card provider are outside our control and subject to that provider’s own terms.

All official invoices and receipts are issued by El Centro de Inglés Higgins S. Coop. (NIF F13967203), the legal entity under which Sense Experiences operates.

4. What Is Included

The services included in the price of each tour will be clearly stated in the relevant tour information and/or itinerary.

Depending on the particular tour, these may include:

• Hotel accommodation

• Private coach or other ground transport

• Meals

• Winery visits and wine tastings

• Gastronomic experiences

• Cultural visits and activities

• Tour organisation and accompanying Sense Experiences representatives

Only services specifically stated as included in the individual tour information or booking confirmation are included in the tour price.

Unless specifically stated otherwise, flights and other travel to and from the tour starting point are not included. Customers are responsible for arranging their own travel to and from the designated meeting point.

5. Tour Prices

The price of each tour and the services included in that price will be communicated before booking.

Unless otherwise stated, prices include the taxes and charges applicable to the services included in the package.

Our tours may be priced in pounds sterling, euros or another currency specified for the particular tour.

After a booking has been confirmed, any increase in the agreed price will only be made where permitted by applicable package-travel legislation and where the contract expressly allows it.

Such changes may relate to permitted changes in matters such as the cost of passenger transport resulting from fuel or other power sources, applicable taxes or fees imposed by third parties, or relevant exchange rates.

Where we reserve the right to increase the price for these reasons, Customers will also be entitled to any corresponding price reduction where the relevant costs decrease, in accordance with applicable law.

No price increase will be made within the period before departure during which increases are prohibited by applicable law.

Where a permitted price increase exceeds the statutory threshold, the Customer will have the rights provided by applicable package-travel legislation.

6. Customer Responsibilities

Travel Insurance

Customers are required to obtain suitable travel insurance appropriate to their individual circumstances and the tour.

We strongly recommend that insurance is taken out as soon as the booking is confirmed.

Travel insurance should provide appropriate cover for matters including medical emergencies, cancellation, curtailment, travel disruption, baggage and personal liability.

Customers are responsible for checking that their chosen policy provides the level and type of cover they require.

Health, Mobility and Special Requirements

Customers are responsible for considering whether a tour is suitable for their individual health, mobility and fitness requirements.

Please inform us before booking, or as soon as reasonably possible afterwards, of any mobility requirements, dietary requirements, allergies or other needs which may affect participation in the tour.

We will make reasonable efforts to accommodate individual requirements and will provide information about the suitability of a tour where requested. However, some wineries, vineyards, historic buildings and rural locations may have restricted accessibility.

Travel Documents

Customers are responsible for ensuring that they possess the passports, visas and any other documentation required for travel.

Customers are also responsible for complying with applicable entry, immigration and health requirements for the destination.

7. Changes and Transfer of Bookings

If you wish to make a change to your booking, please contact us in writing as soon as possible.

We will make reasonable efforts to accommodate requested changes. Any additional costs resulting from a Customer-requested change may be charged to the Customer, provided those costs are reasonable and justified.

Subject to applicable package-travel legislation, a Customer may also transfer their booking to another person who satisfies the conditions applicable to the tour.

Any request to transfer a booking must be made in writing with reasonable notice before departure. The original Customer and the person taking their place may be responsible for any outstanding balance and any actual, reasonable and justified costs arising from the transfer.

8. Changes Made by Sense Experiences

Our tours often involve independent wineries, restaurants, hotels, transport providers and other local businesses.

Occasionally it may therefore be necessary to make changes to an itinerary or replace a particular visit, producer, restaurant, activity or other service.

Where a change is minor, we reserve the right to make reasonable alterations while maintaining the overall nature and quality of the tour.

If we are required to make a significant change to an essential element of the package before departure, we will inform affected Customers as soon as reasonably possible and explain the options and rights available to them under applicable package-travel legislation.

Where appropriate, this may include accepting the proposed change, accepting an alternative package if one is offered, or terminating the contract and receiving the refund to which the Customer is legally entitled.

9. Cancellation by the Customer

A Customer may cancel their booking at any time before the start of the tour by notifying Sense Experiences in writing.

Cancellation charges may apply.

Any cancellation charge will be appropriate and justifiable, taking into account matters including the date of cancellation, costs already incurred or committed by Sense Experiences, costs which can be avoided as a result of the cancellation, and any income received through the alternative use or resale of the relevant travel services.

Where a specific cancellation schedule applies to a particular tour, it will be communicated to the Customer as part of the booking conditions.

Where no specific cancellation schedule has been provided, any cancellation charge will be calculated in accordance with applicable package-travel legislation.

On request, we will provide a Customer with justification for the amount of a cancellation charge.

Where unavoidable and extraordinary circumstances occur at the destination or its immediate vicinity which significantly affect the performance of the package or the transport of passengers to the destination, Customers will have the cancellation and refund rights provided by applicable package-travel legislation.

10. Cancellation by Sense Experiences

We reserve the right to cancel a tour where the minimum number of participants specified for that tour has not been reached, provided Customers are informed within the timescales required by applicable law.

We may also cancel a tour where unavoidable and extraordinary circumstances prevent us from performing the contract.

Where Sense Experiences cancels a tour in circumstances which give the Customer a legal right to a refund, payments received for the affected package will be refunded within the period required by applicable law.

Where appropriate, we may also offer Customers the option of transferring to an alternative tour. Customers will not be required to accept an alternative where they are legally entitled to a refund.

Sense Experiences cannot accept responsibility for independent arrangements which do not form part of the package booked with us, such as separately booked flights, except where liability arises under applicable law. Customers should ensure that their travel insurance provides suitable protection for such arrangements.

11. Responsibility for the Performance of the Tour

Sense Experiences is responsible for the proper performance of the travel services included in the package in accordance with applicable package-travel legislation.

Many individual services forming part of our tours are provided by independent suppliers, including hotels, coach companies, wineries, restaurants and activity providers.

If any service included in your package is not being provided as agreed, you should inform Sense Experiences as soon as possible so that we have an opportunity to address the problem.

Where a lack of conformity occurs, we will take the steps required of us under applicable package-travel legislation, including providing appropriate alternative arrangements where required and reasonably possible.

Nothing in these Terms and Conditions is intended to exclude or restrict any statutory rights or liability which cannot legally be excluded or restricted.

12. Unavoidable and Extraordinary Circumstances

Events may occasionally occur which are beyond the reasonable control of Sense Experiences or our suppliers.

These may include, for example, serious adverse weather conditions, natural disasters, significant transport disruption, strikes, public-health emergencies, security incidents, government action or other unavoidable and extraordinary circumstances.

The rights and obligations of Sense Experiences and our Customers in these circumstances will be determined in accordance with applicable package-travel legislation.

Nothing in this section limits a Customer’s statutory rights.

13. Customer Conduct

Customers are expected to behave responsibly and respectfully towards other guests, Sense Experiences representatives, our suppliers and members of the public.

Sense Experiences may take appropriate action where a Customer’s behaviour presents a genuine risk to their own safety or the safety of others, causes serious disruption to the tour, or involves abusive, threatening or unacceptable behaviour.

In serious circumstances, this may include terminating the Customer’s participation in the tour, subject to applicable law.

Customers remain responsible for any loss or damage they deliberately cause or for which they are legally liable.

14. Wine and Alcohol

Many Sense Experiences tours include visits to wineries and opportunities to taste alcoholic beverages.

Participation in wine tasting is entirely optional. Customers are under no obligation to consume alcohol and non-alcoholic alternatives will be provided or requested where reasonably possible.

Customers are expected to consume alcohol responsibly and comply with the laws applicable at the destination.

Sense Experiences promotes responsible and moderate consumption as part of its wine-tour experiences.

15. Personal Data and Privacy

We respect your privacy and process personal information in accordance with applicable data-protection legislation.

Information supplied during the enquiry and booking process will be used where necessary to administer and deliver your booking, communicate with you about the tour, meet our legal obligations and provide the services you have requested.

Where necessary for the performance of your booking, relevant information may be shared with suppliers such as accommodation providers, transport companies, restaurants or activity providers.

Any health, dietary or accessibility information supplied to us will only be used and shared where necessary for the organisation and safe delivery of the relevant services and in accordance with applicable data-protection requirements.

Further information about how we process personal data is available in our Privacy Policy.

16. Problems During the Tour and Assistance

If you experience a problem during your tour, please tell a Sense Experiences representative as soon as possible.

Giving us the opportunity to deal with an issue while the tour is taking place will often allow us to resolve it quickly.

Sense Experiences will provide appropriate assistance to Customers who encounter difficulties during their tour as required by applicable package-travel legislation.

Customers will be provided with appropriate contact details for Sense Experiences before departure.

17. Complaints

If a problem cannot be resolved during the tour, please contact Sense Experiences in writing as soon as reasonably possible after your return, providing sufficient information for us to investigate the matter.

We will acknowledge and consider complaints fairly and will endeavour to resolve them promptly.

Nothing in this section affects any statutory rights or legal time limits available to the Customer.

18. Governing Law

These Terms and Conditions and contracts entered into with Sense Experiences are governed by Spanish law/EU law, including the applicable Spanish legislation concerning consumers, package travel and linked travel arrangements.

Nothing in these Terms and Conditions removes any mandatory consumer rights or jurisdictional protections which apply to a Customer under Spanish or European Union law.

19. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our business, applicable legislation or regulatory requirements.

The Terms and Conditions applicable to a booking will normally be those provided or made available to the Customer when the booking is made, subject to any subsequent changes agreed between the parties or required by law.

Updated Terms and Conditions will be published on the Sense Experiences website with the date of the latest revision.